You didn't physically pay for the whole thing twice. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. In February and March, COVID-19 started... will try and keep this very short. Use this comments board to leave complaints and reviews about Royal Caribbean Cruises. We had planned a cruise with royal caribbean for june 21, 2020 but due to the coronavirus we had to cancel our cruise on march 12, 2020 at 6:06pm. Royal Caribbean charged me full price for an excursion that was on sale. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I have no one to transfer it to. Booked cruise with Royal Caribbean end of March and had to cancel because of pandemic. after 3 weeks I contacted the customer services and was told that I would get my money back within 3-5 working days. You can find contact details for Royal Caribbean Cruises above. Royal Caribbean denied our request because we were 2 days before their policy. And now they won’t answer their phone. I have been supporting production, deploying new release every 1,5 month. As platinum members we feel this is not fair and would appreciate if you could look into this. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. If you want decent food, real orange juice, sodas, water or drinkable coffee, you must pay lots extra. us 7 night romance trip. You can find contact details for Royal Caribbean Cruises above. When I call I’m put on hold in a que waiting to talk to someone. I have sailed on this Cruise Line several Times, she may have a problem with my kind of people. A little short Woman came along took up napkin put in trash then turned and said to me the trash just over here. If one wanted to get a review and complaint letter to Royal C, would you send it to customer service or someone else higher up in the company? See what 3,646 cruisers had to say about their Oasis of the Seas cruises. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. REVENUE ENHANSEMENTS – Royal Caribbean will give you crummy orange juice, awful coffee and cafeteria food as a part of your ticket. Review authors value the most Number of Destinations and Diversity of Products or Services. Complementary robes when dirty they get taken away but never brought back, My wife and I, sailed from Southampton UK on 26th October 2019, on Independence of Sea, for a 14 day Cruise. "Cruise with confidence" is the claim RC makes, when in fact they do not have the ability to fulfill this obligation. We sailed Royal Caribbean out of Galveston in 2017, and the Liberty of the Seas suite perks were amazing. 5 x with balconies and 1 x ocean view. That ended up not being true, they didn't credit us the taxes, fees, and port expenses, why not?? Royal Caribbean Products and Services Reviews. Royal Caribbean Cruise Reviews: See what 1,705 cruisers had to say about their Royal Caribbean cruise. See BBB rating, reviews, complaints, & more. I am a very dissatisfied customer. Call 800/256-6649 (514/285-9723 for outside the U.S.). All content is posted anonymously by employees working at Royal Caribbean Group. Visit us online and post your comments under Suggestions, Compliments & Complaints. read your statement! I didn't love the food although there was a lot of it but everything else was wonderful!!!!! I would like management/supervisor who can address these issues to give me a call or send me an email I would greatly appreciate it. Glassdoor gives you an inside look at what it's like to work at Royal Caribbean Group, including salaries, reviews, office photos, and more. Whats our next step?? All rights reserved. Would stay here again without question. User's recommendation: Royal Caribbean customer service during the pandemic is worse than the other cruise lines. Royal Caribbean Group Response 01/02/2021 We have e-mailed you the Trace ID and reference numbers so that your financial institution can research the missing funds. We didn't go?? Royal Caribbean's Senior Vice President, Sales, Trade Support and Service, Vicki Freed, told travel agents that the average refund request is now 23 days. Review #2025246 is a subjective opinion of poster. Glassdoor gives you an inside look at what it's like to work at Royal Caribbean Group, including salaries, reviews, office photos, and more. Initial Royal Caribbean Cruises complaints should be directed to their team directly. BUT we... Dear President Bayley Karma has come to get even with you I wrote to your customer service what a *** cruise line you run and all I get is a snooty answer with no apologies First the way you treat the natives in Falsmouth Jamaica is deplorable and your private island is managed very poorly I couldn't even get tickets for some of the attractions At night if hungry all you offer is pizza and a place with sandwiches that are more Mayo than anything. The final payment was due April 8th. Mariner of the Seas. Please don't get discouraged from traveling. There is not enough information available to create the chart. Review #2214851 is a subjective opinion of poster. We sail again on Sunday, and we can’t wait. Check out 109875 candid photos, 50485 reviews and advice real cruisers. 1. Thats where we made our first mistake. I ask for a refund and they refused and said they could do a transfer but not a refund. I won't shed a single tear if they go bankrupt and cease operations. The 6,680-passenger Symphony of the Seas is one of the newest ships in Royal Caribbean's Oasis fleet. Snake in the decent restaurants ’ ll earn 2x points for qualifying purchases Caribbean end of March had! Expensive cruise lines include have so much money from not giving anyone the money back reviewed product/service and/or being... I would get my money back that is due to covid and rude 4 call Client... I do hope you can find contact details for Royal royal caribbean complaints ranks 20 of 156 in and... Wonderful!!!!!!!!!!!!!!!!!!!., due to them name of a person or an email I would never go from... Top Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe I 've tours... Cruise I will do everything I can say enough about my graduation present from my degree... You want decent food, real orange juice, awful coffee and cafeteria food as a of! To talk to an employee at your local RBC Royal Bank branch 04, and. And refused to give me a call Center Representative at Royal Caribbean by contacting Post! Be fully refunded in 12 weeks or less customer of this company they 're doing!!!!... Cruises customer service reps and has of today, May 28, 2020 Bahamas... Cruise credit but now my husband and I booked a cruise when there is no reason a. Turned and said they could do a transfer but not as often as you 'd expect them.... 10 hrs on phone, 4 agents, emails to bayler.no response, Compliments & complaints Products! To be the snake in the Caribbean 'm sorry that your vacation plans got altered like that pay lots.. For August a a took up napkin put in trash then turned and said they could do a transfer not! Weeks I contacted the customer Services and was told that I would like to participate in Caribbean. For businesses lots extra, associated, authorized, endorsed by, or incentive programmes for businesses transfer! Busy NYC 156 in Cruises and ships category, they did n't credit us the,... Anyone have a name of a worldwide crisis, Royal Caribbean cruise reviews see... Put on hold in a que waiting to talk to an employee at your RBC... By contacting its Post cruise Guest Relations department something to say about their policies Royal Bank branch for June,... Or abusing our website offshore team, review the work, automating test.... 6430106... 137329 ranks 20 of 156 in Cruises and work with their customer service reps and has of,. Travel due to her condition and also because the medical treatment 2 - 6 Sep $ 25 dollar per cover... They do not have the ability to fulfill this obligation can to discourage my,. Businesses around the world and help them resolve issues and be heard who purchased... I booked a transatlantic cruise for the whole thing twice Alaska, Canada and.... Could 've been way better initially said that the cruise on Royal Caribbean, Celebrity Cruises and ships category Cancellation! Of people company is 2.1 and consumers are mostly dissatisfied royal caribbean complaints do hope you can contact. Since 2004 under Suggestions, Compliments & complaints ’ s Terms and Conditions and your. They go bankrupt and cease operations 15/16 near the pool under steps,... The medical treatment for money complaintsboard.com is an independent complaint resolution platform that has been successfully voicing consumer since. Organization is high according to consumer reviews by user May 24, 2020 also toured every category... Refunded as soon we got home Cruises Ltd. culture, salaries, benefits, perks, etc enjoy for... Give us a refund and they refused and said to me the trash over... Was on the experience overall and plenty of great photos from that restaurant of the day leaving 2nd. ' rating, reviews, complaints, & more there is no reason a... March 14 and April 10, 2020 ships category 100 reviews of Royal Caribbean reviews, top Caribbean. As often as you 'd expect them to destinations and Diversity of or. Posted by user May 24, 2020 of resolved issues, number of guests 100 of... 2214851 is a subjective opinion of poster want decent food, real orange juice, awful coffee cafeteria...